6/10 Normal
Charlene
Viaje en pareja
27 de jul de 2025
Aspectos positivos: Limpieza y instalaciones y estado del alojamiento
Aspectos negativos: Personal
The hotel exteriors are amazing and has tons of facilities (that are extra .. which in my opinion could have been included for a 5* hotel).
Also plenty plenty of mosquitoes. Without lying probably 20 killed in the room.
Breakfast and dinner were both really good.
One incident during dinner was particularly disappointing. I asked for the bill and waited at the cashier, but the waiter responsible was nowhere to be found. Several other staff members were present, yet no one offered assistance because “it had to be that waiter.” As I was in a rush for an event, I asked for the charge to be added to my room and left. To my surprise, the waiter ran after me in public to tell me I hadn’t paid, despite being a hotel guest (and with half board included).
The next morning, both the waiter and a supervisor brought it up again, saying the waiter had to cover the charge. I was only allowed to pay in cash to refund him directly, which felt unprofessional and frankly humiliating. It gave the impression that I was being accused of trying to avoid paying for a single coke. I believe this situation could have been handled differently and more discreetly as well. They knew my room, I was a guest so they could have found me, wrote me a card etc.
Nice place, great food—but the service and attitude didn’t live up to the standard or the price.
Charlene
Se alojó 3 noches en junio de 2025