"This is not a 5 Star hotel. Cleanliness not perfect. I was first placed in a room that smelled of cigarette smoke. I was moved after I called the front desk. Room was super noisy from 7 am till late night. Faces a street where restaurants, pubs and early morning delivery trucks are constant. The crazy thing about this hotel is that I was “told” at checkout that there would be a charge of 80 GBP on my VISA. When I questioned it, I was told it represents 5% of my bill “for the staff”. After I...

"The staff was very friendly and our room exceeded our expectations"

"This was by far one of the top three best hotel stays of all time!! I can’t remember a more attentive staff at a hotel in my life."