6/10 Normal
Sylvia
15 de sept de 2025
Aspectos negativos: Personal
Booked in for 3 nights B&B. It was our first visit to The White House.
Positives. Beautiful location. Reception rooms luxurious. Breakfast menu and food good but let down with hot food served on cold plates. En-suite a touch of luxury.
Negatives. There is no designated Reception area and no front of house staff to greet guests and ensure they know where all the facilities are and check guests are ok carry their luggage up to their room. After wandering around the reception rooms we found a box on a table with bedroom keys labelled with guest names. Instructions on how to find your bedroom on a sheet of paper next to the box of keys. Indeed throughout our stay we never saw any staff except the waitress at breakfast time.
All details of The White House ‘Welcome Pack’ etc is online. Not good enough! Bedroom average but beautiful bathroom. No wardrobe just a row of coat pegs and some plastic coat hangers. The following day on our return the bed was unmade, used coffee cups, bins not emptied etc. No mention of lack of in-house cleaning of bedrooms on website. I looked to find a member of staff for an explanation but there was no one in the house. Other guests informed me a note should have been left in our bedroom on arrival explaining lack of in house service and to go online ask to request room service.
The absence of a designated Reception area and lack of front of house staff etc needs to be addressed.
Sylvia
Se alojó 3 noches en septiembre de 2025
