2/10
I booked this Apartment for my 1 Month stay in Phuket. I got the Confirmation 2 weeks before the Planned chek-in. The Flat got Cancelled 4 Hours (!!!) before planned chek in.I got the message of the cancelation when i arrived at the airport. It was send while i was in the Plane.All i got was a sry we can not accomodate you , 4 hours before chek in!!!So i stood there at the airport after 20 hours travel foreign country different continent, and with the uncertainty if i have to sleep at airport Since its high season and everything got booked.Payed a overpriced Hotel because i just wanted a place to sleep.All i got was a Sry and my Money back 2 days later.No compensation whatso ever my costs in the vacation was at least 1000 euro more than plannen due to the spontaneous cancelation.Worst travel experience ever my first week of vacation was just finding a hotel where i can stay long term and everday hours of chatting with the Customer Support. They seemed to Not see the problem with canceling a booked flat just 4 hours before chek in.. Also no help was offered on finding a stay for the night. I got my money back which was the LEAST they could do of course i get my money back since the Landlord canceled our contract 4 Hours before chek in.Never again Fewo-Direkt.
Arman T.
Se alojó 35 noches en enero de 2025