Viatges a Karise

Very cute little cottage in a quiet neighborhood near enough a village with a good bakery.

This quaint little hotel is set in an amazing location of Malmö. We could see the sea from our window, and there was a grocery store just around the corner for any basic needs. The morning breakfasts had lots of options to choose from (including eggs, bacon, lox, waffles, Swedish pancakes, make-your-own breakfast sandwich, fruit, and yogurt) as well as your basic coffee, tea, and juice beverage options. Everyone was very helpful and spoke English when giving information or answering a question. There didn't appear to be an elevator, but it was only a short walk up to our second floor room, which was perfect! The decorations were a great touch (especially in the dining area downstairs!) and the lighting in our room was awesome. I loved that there were four different lighting options. The bed was very comfortable and my husband and I really enjoyed having our own individual blankets on a shared bed. We were also able to use a remote to select the firmness of each of our sides of the bed individually which made for an excellent night's sleep. The blackout curtains were helpful, since we were very jetlagged and the sun was only down for a few short hours in the summer. The bike and scooter rental just around the corner made it easy to get around without a car as well, though much of what we needed was within walking distance. Next time we're visiting, we'll definitely stay here again!

We had a great deck area to sit outside. Laundry facilities on sight were included. The layout of the room was a bit awkward. The location was close to the metro so getting around was easy.

I really wanted to like this hotel because there is a lot to like. The staff were consistently friendly, professional, and genuinely tried to help whenever we had an issue. Unfortunately, the air conditioning failed on multiple days. It was repaired once, only to fail again, leaving the room around 27°C, which made it very difficult to sleep. Staff confirmed that the hotel-wide AC system was experiencing issues and that many guests had complained. The hotel was fully booked, so moving to another room was not an option, although I am not sure how true this was for the first night. The Wi-Fi was also inconsistent. If the AC and Wi-Fi are working, I imagine this is an excellent place to stay. Unfortunately, based on my experience, I cannot rate it higher.

The hotel is stylish and centrally located. Unfortunately, we experienced two significant issues during our stay, and neither was resolved. First, the air conditioning unit was extremely loud, it sounded like a plane was landing and ran that way throughout our entire stay. I reported the issue in person to the front desk within 2 hours of checking in to see if it would resolve itself, I was told that someone would fix it, but nothing was ever done. Second, we paid for breakfast, but the experience was disappointing. On the first morning, at around 9:30 a.m., there wasn’t a single clean, empty table available. I asked for a refund because there was no seating and told the staff we would skip breakfast for the rest of our stay. Instead, we were told to eat in the meeting room. When we finally got food, several items, including the pancakes, had run out and were never replenished. On the second morning, we didn’t even attempt breakfast and accepted the loss. This hotel has the potential to be excellent because of its style and location, but the lack of staffing, poor follow-through, and overall customer service left us disappointed.