6/10, Acceptable
Octavia
Viatge en parella
3 de nov. de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
I really wanted to love this boutique hotel. The concept and vibe had so much potential, but my experience was little disappointing.
I booked the room for a birthday retreat for my partner months in advance and I reached out early to plan surprised decorations. I spoke with the Manager Teejay and he gave me packages to choose from During my stay, there were visible termite droppings scattered around. At first we thought it was spider eggs because there were so many spider webs in the room. When I brought it to the manager’s attention, he claimed it was just “wood dust” from termites biting at the wood. It was clearly not, it was obviously droppings. It was so much droppings that the room had to be cleaned daily. On top of that, I paid one fifty for birthday decorations that were underwhelming and not worth the price at all. The balloons weren’t blown up all the way and there was no design on the cake like I requested. I’ve purchased a decoration package before at a hotel and it was way more detailed and custom for cheaper. To make up for it, we were offered one free meal, which honestly didn’t come close to fixing the situation. Although appreciated, we were still left unsatisfied with the outcome.
I also tried to escalate the issue by contacting a different manager via Airbnb, but the same manager, Teejay, who mishandled things responded again so there was no real resolution. Instead he tried to use the free dinner and wine, which was already included in my Expedia package.
Octavia
Estada de 3 nits (oct. 2025)
