4/10 Mediocre
Kate
Viaje con mascotas
22 de oct de 2025
Aspectos positivos: Personal
Aspectos negativos: Limpieza, servicios y instalaciones y estado del alojamiento
I was extremely disappointed as Expedia guest reviews had this marked as an 8.0/10. I would never again stay here. The place is extremely run down and the rooms have peeling wallpaper, air conditioning units that don’t function, torn furniture, weird smells, and are poorly cleaned. The hot tub was under construction. The hallway carpet and wallpaper on the first floor had a large area of water damage. The first room I was given had a chair with multiple large tears in the arm of the chair. The air conditioning unit did not work. One lamp in the room had a broken knob and didn’t work and the remainder of the lights were extremely dim. I found two small dead brown bugs (flea sized but had antennae) on the bathroom counter. I took this to the woman at the front desk who was incredibly kind and helpful and she offered me a new room. She assured me they were not bed bugs but was not sure what they were. She checked the new room to assure me there were no bed bugs. The new room had a bad odor, peeling wallpaper, food crumbs on the floor, a hair on the bath towel, and short curly hairs on the tray with the ice bucket and cups. It was the most uncomfortable night’s stay I’ve experienced at a hotel. The only saving grace of this place is its front staff. All the staff members I encountered at the front desk as well as at breakfast were incredibly kind and helpful. I greatly appreciate their hard work.
Kate
Se alojó 1 noche en octubre de 2025