2/10 Horrible
Adrian
Viaje en pareja
15 de oct de 2025
Aspectos positivos: Personal
Aspectos negativos: Servicios y instalaciones y estado del alojamiento
Overall, bad experience, not what would you expect from 5 stars hotel.
We went to Crete to get married and chose this hotel specifically as it was advertised as a great place for such a newly-married time with good all-inclusive buffet. However, it wasn’t a good experience.
Months before arriving we notified them that we are getting married in Crete and it’s our honeymoon trip, however they didn’t prepare anything for us, not even a simple note. We even chat to the reception about this and they promised to prepare something for us but it didn’t happen. Further, we’ve got smaller / worse room than our wedding guests.
Rooms were small and in poor conditions / old-fashioned, with gaps in the bathroom tiles, damaged furniture and strange smell.
Once, they turned off water supply in the evening for half an hour while I was mid-shower so I had to wait for water to be turned on, whilst covered in soap under shower.
We also asked to borrow an iron from the reception to sort out the wedding dress, and promised to bring it to our room, but it didn’t happen, when we called them after an hour, they again said they will bring it to us, but again didn’t happen so after 2 hours we went to the reception to take it ourselves. We got it but they told us that we just have 20min to use it, because they finish their shift and going home so we have to return it. This is not the treatment you get in 5 stars hotel!!
It seems like the management of this hotel is a huge problem.
Adrian
Se alojó 10 noches en mayo de 2025