2/10 Horrible
Erica
Viaje en familia
1 de ago de 2025
Aspectos negativos: Personal y servicios
Upon arrival (without a reservation) we were told there was vacancy. The walk in rate was considerably higher than booking through Expedia. The agent wouldn’t match the rate and said we had to book through them. I did so right there at the desk. I used the only card I have and got an immediate confirmation. After about 15 minutes, the unfriendly agent said she couldn’t check us in because the card she had on file didn’t match what I used to pay. ITS MY ONLY CARD. I showed her my receipt showing the last four digits of my card as well as my physical card that matched. She said there was nothing she could do. No manager on property. She called the manager at home and we were told to wait and they would try to be there to help us in about 30-minutes. Once the manager arrived, she was able to do something in the computer and we were good to check in. No apology. No explanation. The room was smelly and muggy. At this point, we just needed sleep. Very poor customer service
Erica
Se alojó 1 noche en julio de 2025