Àrea Nacional de Conservació Ripària de Gila Box

Beautiful hotel with clean rooms, but the customer service was very disappointing. I paid an extra $30 per night for a Strip View room because I wanted to watch the Fourth of July fireworks from my room. At check in, I was told no Strip View rooms were available and was given a Mountain View instead. I started trying to resolve it on day one. I messaged through the Hilton app, contacted Expedia, and spoke with the front desk. I was told a manager would contact me, but after seven days I never received a call, a message, or any follow up from the hotel or Expedia. I wasn’t asking for anything beyond a refund of the upgrade fee for the room I never received. The hotel is beautiful, but the lack of communication and follow through left a very poor impression.

Entertainment all in one Hotel

Had some computer issues and upgrading the system while we were there. Overall room was great size. We had no toiletries or amenities for a couple of days.