Viatges a Genappe

The shower was cold. Guys, those are the basics. The “sorry” at the front desk was a little too easy.

I really, don’t like giving bad reviews but please make sure, when you book a room. It’s not facing towards the street. I could not sleep thru the night due to banging music, that played all night. This was after leaving Paris on day, of protest and moving thru, all we needed was a good night rest. Room was not cleaned and was special need room and was not disclosed to us, which was not a big deal but still it should have been discussed. Next morning, we were moved per request and was gov

Extraordinaire ! Personnel parfait, chambre nickel

I booked two Executive rooms for me and my family, The rooms are spacious, clean and stylish, the rest of the hotel are also very nice. It's the amenities that may be an issue. Beware of this scam! They have this umbrella rental machine by the door for $3 euro for 2 days which I rented one. It says, just put it back within 48 hours for return. Not only it does not explain that if not returned within the time limit, you would be charged another $17 euro, but also that even after I returned within the time limit, I was still charged another $17 euro after I returned home. I contacted the hotel and they said that umbrella rental machine is from an independent vendor, not theirs. The hotel assistant manager offer to help to contact the vendor and I am still waiting for their response. What I find it very disappointing is that why a nice hotel like this one would allow an outside vendor to rent out umbrella for $3 when other hotels provide this amenity for free? And what's worse is that this vendor's machine doesn't work and is ripping their customers off!