6/10 Normal
Caitlan F.
4 de jun de 2025
Great property, poorly managed
We love the location of the unit and the condominium amenities. The Diamond Beach property itself is very well maintained and our kids loved all the pools and game rooms. The layout and space in the property itself worked perfect for our family of 4 and we loved the large patio. However, all of the dishes were beyond filthy (large pieces of food on all plates and utensils), it does not appear anyone checked to ensure the dishes were clean. We re-washed them only to find out they did not come out of the dishwasher any cleaner (perhaps the dishwasher is not working properly). The rest of the unit was exceptionally clean (linens, floors, bathrooms, etc.). Almost 1/2 of the lightbulbs inside the unit were burned out leaving the place quite dark after the sun went down. Also, several of the automatic shades were not functioning, leaving us quite exposed in the evening since this is a lower floor and people can see straight in. One of the biggest issues was the guest room toilet. It was not working upon arrival and it was not until half-way through our trip that they finally sent someone out to repair it. The management company was very prompt in responding to my requests however there was no follow-up and it did not get repaired until our third day. We would not have booked this unit had we known it would only have 1 working toilet for half the time. Overall, this is a great property if they can just fix the light bulbs, shades, toilet and dishwasher.
Caitlan F.
Se alojó 4 noches en mayo de 2025