Castell de Friedland

The staff were not helpful at all regarding check-in and check-out times or luggage storage. In particular, during check-out, the cleaning staff member was extremely rude and spoke to us in a very unpleasant manner. Unfortunately, the lack of assistance and the unprofessional attitude of the staff negatively affected our overall experience. I expected much better customer service.

The staff is very helpful, the location is great and the rooms are big and comfortable. The bathrooms are big.

Clean and conveniently located. The only drawback, no lift. The circular stairs were a bit much.