6/10 Normal
Lori O., Quitman, USA
17 de sept de 2025
Aspectos positivos: Limpieza
The home and setting was absolutely beautiful once you found the place. The address online was inaccurate and sent us on a wild goose chase with no communication except for some answering service in Utah. The lady was not from Missouri and could not help us navigate to the property. Once she told us to plug in Shoals Creek Retreat, we followed that and finally made it, 2 hours later. Also, I had sent a message the day before our visit, as well as the day of the visit for a door code. I didn’t receive a door code until the morning after we arrived. Luckily, the front door was unlocked when we got there. Online it said check out time was 11:00 but there was a welcome book in the house that said 10:00 sharp and no later because the cleaners would be there promptly at 10:00 to clean. I messaged the owner through VRBO, after calling the number in the Welcome book with no answer, and asked if we could check out at 11:00 as we were planning. A couple minutes before 10:00, they communicated it was ok to stay until 11:00 and apologized for the confusion. I’ve never left a bad review in all the years of staying through VRBO but there were too many things that put extra stress on the weekend because of lack of communication and incorrect information that I couldn’t help but post this review. The property itself was breathtaking and accommodating. Everything was clean and comfortable and beautiful. I hope they’ll update some of these things for the next guests to have a better experience
Lori O.
Se alojó 2 noches en septiembre de 2025