Viatges a Estate Fortuna

Great stay. Booked a rental car but was walking distance from STT sign, shopping and food. The staff was friendly and warm. Would visit again.

AVOID!!!! When we showed up here we were informed they were sold out of all of the king rooms that we booked. Therefore they could not honor it. This was after a day of delayed flights and rough travel. The girl at the desk was basically zero help and not friendly at all. She told us the best they could do was put us in a room with two full beds. She offered to wave the $25 a day fee in order to make up for it…. After standing outside in the humidity on the phone for over an hour, thankfully Expedia was able to rebook us at a nearby hotel where our experience was completely the opposite. I’d recommend that anybody pay the difference to stay at the ritz Carlton. One of the best stay experiences I’ve ever had and the money is worth all the extra amenities provided there. Thanks to Expedia for working with us and making our vacation not a flop! This hotel surely had no interest in our satisfaction.

Breakfast was not included, the front desk staff was rude. The seaweed was so bad you couldn’t swim had to go elsewhere and spend more money. The smell from the seaweed was so bad it was hard to breath, eat, and sleep. What would have been nice if we were informed of the seaweed problem before booking, being that it is known every year I was told this happens from April through December. There was a noise pollution rule but yet a rooster was yelling alllllll night long. No room service at all had to clean your own room. I had such a horrible experience very not worth the money. The restaurant didn’t have wide variety of food selection. Waitress were very polite and nice. NEVER AGAIN.. I’m so upset. At lest give ppl discounted rate during these months the smell o my God was just really really bad. Bad for ppl health just bad.