Viatges a Essa

Amazing staff

We had a fire alarm evacuation by 23h was ok but no sorry from staff and no little extra to make the guess feel like the hotel was understanding the incomfort of all the guests. No need for any kind of refund of course but a little acknoledgment from the direction would have been to my opinion the minimum in this type of Hotel. The staff is pleasant but will not make the extra mile to anticipate guest need. Unfortunetly some guests will look for these kind of actions in a four star hotel. Anyway not bad and very clean room and lobby food is great but what make the heart of an Hotel is the wilingness of Associates to go beyong expectations of guests. Haven’t seen it unfortunetly. Thank you.

Fantastic stay in a very convenient location

Nothing negative to say about the actual suite. Lovely, clean, everything provided that you would need. Great location. My negative comment is about the parking and the management company. We paid in advance for underground parking. When we arrived, the battery for the parking fob was dead. We messaged the rental company and were told essentially too bad, there’s no one on site to help, and to find alternative public parking and that they would refund our money for the parking . It’s FIFA in Toronto, there is ZERO available parking. I drove around 3 hours my first evening trying to find alternative parking. Wasted my entire evening and I have a 4 year old to top it off. Finally decided to try to change the fob battery, wasted another 1.5 hours doing that only to find out it’s not the battery, but the actual fob is dysfunctional. So now I’ve wasted an entire evening, no help from the management company other than to say go find alternative parking. They said they would issue me a refund for the parking… still haven’t received that.

Amazing accommodations! So central, close to Roger’s Centre and CN Tower. Could walk there easily. Also easy walk to condo from airport downtown. So clean and secure.