4/10, Deficient
Jasmine T.
4 de set. de 2025
Què no li ha agradat: Neteja
The home was great at first then the roaches started to come out in the kitchen. On the kitchen counters, cabinets, and in back of the stove. It was disgusting. The homeowner tried to play it off as surprising but yet they have traps all over including a rat trap under the sink with different sprays for pests. We couldn’t even utilize the kitchen without having to spray. My daughter is special needs (level 3 autism/nonverbal) and she is completely traumatized from the second bedroom bed that she kept saying bug and analyzing the sheets. We look under the nightstand and a trap full of roaches and other pests were in there. She refused to sleep in that bed and is not sleeping well now because she thinks something is on her. We have to be super clean for our daughter as she will not tell us if something bites her. The host threatened to go to our employers because she thought we were defrauding them and the military. We wanted them to make the situation right. We even decided to leave the home and they tried to give us another home but couldn’t accommodate the timeframe that we booked for. So they gave 200 credit for the pest control inconvenience. It's completely unacceptable that the situation wasn’t properly handled especially to a veteran and their active duty family with a special needs child. Please do not book here especially if you have special needs children.
Jasmine T.
Estada de 27 nits (ag. 2025)