Castillos en Ely

"Very comfortable with air con. Lovely staff and a hearty breakfast"

"MARAVILLOSO"

"After quickly booking about 11pm we arrived at nearly midnight. All doors inside were locked and kept ringing the contact number but not manned. There was clearly a door to the rooms but had not been sent a code to get in. My son went round the back and found an open door so we entered that way. We presumed that the only two rooms with a door open were ours! We left early in the morning and again not a single member of staff was to be seen. This issue raises great concern regarding the security...

"Well presented clean room on the ground floor with excellent facilities. Food and drink excellent. Staff were incredibly helpful with any queries, we felt like one of the family. I have never commented on any other survey before this, so must have have made a very big impression ! Thank you and congratulations to your staff Matt our stay with you was wonderful. Will recommend to friends without hesitation!"

"This hotel has just been taken over by a new company and definitely needs some love and attention. However the staff were very helpful and friendly and the food was of good quality. Bed in our room was a double despite being plenty of room for a king which would have been nicer. Good location for visiting lots of places in Suffolk and would definitely recommend a visit to the Guinness Inn."

"Very comfortable bed but room far far too hot, window open but directly out side the beer garden so noisy. This would be fine if thoughtful ear plugs were provided. Felt quite exposed opening the window more, but room temperature so high, fan provided was pathetic so did not sleep well at all. I’m sure on a cool day it would be lovely however. Sadly had to leave before breakfast at 8 during weekends - I made a mistake and thought it would be 7.30 still. Lovely place but potential to be fantastic...