8/10 Bueno
Priscilla
Viaje en pareja
27 de may de 2025
Aspectos positivos: Limpieza y servicios
We had a wonderful time at this resort and truly enjoyed the experience. The food was fantastic, and I brought my fiancé to celebrate a special occasion, she had an amazing time, which meant a lot to both of us.
I did want to share a bit of feedback regarding a couple of things we noticed. One was a menu item listed for Taco Tuesday that included a term that can be considered insensitive. As someone of Spanish background with a fiancé of European descent, we felt the name could be reconsidered, especially in a setting that welcomes guests from diverse backgrounds.
Additionally, we had an uncomfortable experience with a staff member during dinner on Taco Tuesday. We inquired about substituting certain meats due to dietary preferences, but the response we received made my fiancé feel very uncomfortable. She was simply trying to enjoy her meal within her dietary needs and left feeling upset.
That said, we appreciate the efforts of the majority of the staff, who were kind and professional throughout our stay. Despite the concerns mentioned, my fiancé truly enjoyed the trip, and for that, I’m grateful. Thank you to the many team members who helped make our visit memorable.
Priscilla
Se alojó 4 noches en mayo de 2025