Viatges a Diebach

Good location, very helpful and nice staff. It was clean. We came in the middle of the night and there were no problems. Nice Greek restaurant nearby. The only negative was the carpet in the room and that it has no air conditioning. Luckily the staff provided us with a fan. We only stayed for two nights so for that price it was worth it.

A very disappointing experience, mainly because of the attitude at reception\. We had specifically booked a room with a double bed, but when we arrived, we found two single beds instead\. We went to reception to explain the situation and ask for a solution\. Instead of trying to help or even speaking to us politely, the receptionist responded in a dismissive and disrespectful way, saying, “Just sleep separately, it’s not a big deal\.” The issue was not only that we did not receive the type of room we had booked, but also the completely unprofessional attitude\. When guests raise a legitimate concern about something they specifically reserved, they should be treated with respect and offered assistance — not dismissed with a rude comment\. Unfortunately, this interaction left a very negative impression and significantly affected our overall experience at the hotel