2/5 Mediocre
Liz, Council Bluffs
Viaje en familia con niños pequeños
3 mar. 2020
Aspectos positivos: Personal y servicio
Aspectos negativos: Limpieza y estado e instalaciones del alojamiento
It really didn't live up to the hype. We used sanitizing wipes on the room upon arrival and every surface was extremely dirty especially the remote and the phone. The whole place seemed run down. The floor in the West pool is literally falling apart and painful to walk on without shoes. Only two of the jets in both hot tubs worked. Everything seemed outdated. Also the non slip pad in the shower was coming up around the edges and was DISGUSTING underneath. People come there with their kids and may need to give them a bath, which was impossible for us because of the filth so we had to shower a small child. And then at the end of the day we say down to watch TV just to find out that the sensor isn't working correctly so we had to get up everytime we wanted to change the channel. This place was NOT worth 100 bucks a night. Maybe 50 for how run down, old, and gross it was. OH, and the morning of our departure I was getting dressed when a man came and knocked on my door and told me that check out was at 11 so I said I know that and asked him what time it was, he said it was 11. I told him I was sorry and would be right out and shut the door and went to look at my phone at the time and it was only 10. I called the front desk and found out it was the cleaning staff trying to kick me out an hour early. I WOULD NEVER go back.
Se alojó 1 noche en marzo de 2020