Reserva Natural de Dereel H27

Everyone can have their own opinion of their stay here. Overall I would not ever consider staying here again. For the price they charge a night and what we got is absolutely ridiculous. The pictures online are “enhanced”. The check in desk has glass separating the frond desk agent to the guests. The elevator panel is being held together with clear tape. The staff “shhh’d” me when I asked if they offered adapters to travelers. The room had broken light fixtures, was not cleaned thoroughly. The glasses were dirty and things from the previous guests left in the side table drawer. When we needed to leave our luggage no assistance aside from them opening the door with a digital code. We then had to rearrange and remove our luggage after the entire storage had been filled. Back to the room there was a hole in the ceiling where the vent should have been. TV had 1 channel. If this is the first choice or last resort don’t stay here.

It would have been nice if they told me in advance I needed the hotel key to go down to the ground floor. I stayed on the 5th floor. When I arrived the AC wasn't working. I told the staff and they said they'd let someone know. It turns out, they knew the AC wasn't working the entire time. I asked if there was a room where the AC worked. Their response was, it'll be fixed in 45 minutes. It was not. The AC didn't work my entire stay. When I informed the ladies the AC wasn't working, I was ignored.