2/10 Horrible
Paul-Daniel
Viaje en familia, Viaje en familia con niños pequeños
1 de jun de 2025
Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
We arrived at Sandy Beach Hotel after 10 pm May 26. We saw dead and live cockroaches; one escaped from the bathroom into the main area. The room looked ancient, beds were uncomfortable, and we woke with back and neck pain. A musty smell lingered even with windows wide open. Rust was visible throughout the resort. Every meal at the main restaurant was the same low-quality buffet with a foul odor. Juices, wine, and beer from dispensers were disgusting. Pool drinks were poor quality and premium options like mojitos and Aperol were not included in the all-inclusive plan. They claimed to run out of sparkling wine by morning, but that was false. Sunbeds, water slides, and pool stairs were filthy and unsafe for children. At the pool bar and nearby food area, staff had a terrible attitude when asked what was included. When we requested each pizza slice in a separate paper bag, they reacted poorly. This place does not deserve any stars. Calling it a five-star resort is misleading and turned our holiday into a nightmare. If we had known the ratings and reviews were fake, we would never have booked. The animation team made our daughter cry. All kids danced in a show and were told they'd receive surprises, but only Kids Club members got medals. Other resorts give candy, but here they gave nothing. Everything felt cheap: food was abysmal, drinks were terrible, and shows were low-budget. The stage was old plywood painted poorly. Even giving sweets after the disco was too much. No value.
Paul-Daniel
Se alojó 6 noches en mayo de 2025
