The room we were given was a significant downgrade from the room we booked. We booked a single king bed room and were told our room had already been given away to someone else and they had no other rooms available other than two full bed rooms. On top of the downgrade: the room was not cleaned to standards before our arrival (the beds were not made, the air vents were dirty, the bathtub was also dirty), the large full body mirror on the wall was falling off of the wall and was a hazard, the small makeup mirror in the bathroom was also falling apart and coming off of the wall, and the refrigerator that was supposed to be in the room was not present. All of this and the manager was extremely dismissive with me, kept randomly stopping our conversation to talk to the valet guys, and then only gave us the option of rewards points towards another stay with them if I had a Bonvoy account. Safe to say, we will never be staying with them again.
