4/10, Deficient
Pamela
Viatge de negocis, Viatge en família
8 d’ag. de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
I do not recommend staying here if you are planning on arriving outside of the hours 9:00 am - 5:30 pm M-F. We arrived in Saturday after 8:00 pm, and we did not have a way to enter our room because a key was not provided. We called local management and left a message, and our message was returned the next day. An additional international number was provided, which cost $108 to talk to someone on the phone, and they could not help. Finally the next day, we received an email with a code to use on the door. Apparently this has happened several times! They did nothing when I asked for a partial refund for being locked out. Also to note: to arrive at the location properly, use the address of the parking garage, and park on the second floor, which is stated in their email instructions (good luck getting an email from them! Mine was addressed to a different person in a different room). We enjoyed our one night stay with beautiful views, although I'll end with the bathroom sink had a couple of hairs near the faucet and the base of faucet was dirty as well. Unfortunately, never again will we put ourselves through this experience.
Pamela
Estada de 2 nits (ag. 2025)