Viatges a Colònia Meteorològic

Varias veces intenté cambiar la reserva y solo te mandan de un lado al otro

Gran lugar, excelente servicio.

Lo recomiendo. Desde el personal de recibimiento hasta el de salida . Buenas instalaciones y sobre todo el cuarto limpio de arena .lo Mejor de xolbox.

The property is gorgeous and housekeeping was on point every single day. Big shoutout to Angel, Giovanny, and Blanca — they were genuinely great and made the trip feel special. I had arranged a birthday decoration setup for my boyfriend prior to arrival and it was beautifully done — and housekeeping kept it maintained throughout the rest of our stay. We had complimentary breakfast every morning which was a great perk — always fresh and a nice way to start the day. Food overall is on the pricier side, but honestly that’s just Tulum — coming from someone who lives in Los Angeles , it’s comparable. That said, a few things worth knowing before you book. We had no hot water for 4 out of 7 days, which was frustrating because honestly the shower was a highlight, once we had hot water. Also — the balcony pool never got warm the entire stay. We basically couldn’t use it, so don’t let that be a selling point for you. The most frustrating part was checkout. We tipped cash for room service every time AND were signing receipts, but when we asked what the receipts were for, staff brushed it off with “oh it’s nothing.” Then at the end of the trip, room service charges showed up on our bill. We had to go back and explain that we’d already been tipping in cash the whole time. Angel sorted it out, but it was an annoying situation that could’ve been avoided with just a little transparency upfront. If you order room service, ask questions before you sign anything. Bring pesos !

The suite and pools were fantastic. There is a pool option for everyone- beach like zero entry, calm, shallow and kid friendly, lively, swim up bar, etc. No shortage of options. Our Penthouse 2 bedroom corner suite couldn’t have been better. Staff were great and attentive. Kid’s club space and staff was amazing. Our kids loved it and gave us some down time without kids as a part of our stay, not an added cost - WOW. The beach was more for view than use as the seaweed across Cancun has become a big problem. That is why there are so many great pool options, that are saltwater too. The only thing that didn’t blow us away was food. It was plentiful but l felt like standard offerings and missed some of the things we look forward to with other resorts we’ve been to between offerings and flavors. Seemed like shrimp was the only seafood you could easily find for example. The stand-outs was the street taco stand that was available all the time (yum!) and the coffees in the morning. We’d come back for a family fun and relaxing trip, especially with kids! If we want a food focused trip, we’d probably look elsewhere.