Viatges Comtat de Cass

Great location , easy access to food , coffee , breakfast, lunch or dinner , close to great venues . Love seeing the great staff, they remember me from previous stays . Live the kitchenette , you do need to bring your own cooking items ect which I don’t mind doing . Parking is convenient and well lit . I’ll definitely be staying with My Place again 🇺🇸

They overbooked their room through third parties. Seemingly annoyed with me, as if I was the one managing their third party inventory. Zero help in finding a solution, pointed straight out the door. Needless to say; I didn't spend a night there.

👍

Check in was with a new employee and took a very long time. He put us on the 4th floor and there was no working elevator so we (x4 of us ages 67 to 72 years old) had to lug all of our luggage and bags up to the room. He said if we couldn’t do it he would help. But there was a growing line behind us waiting to check in. The stairwell was very dirty - the stairs, the bannister, the walls - dirt, mud, dead bugs, old food. We got into our room (416) and we found it also to be very unkept . The bathtub was full of discolorations from age and wear I assume. It looked gross. There was a trickle of water across the floor coming from under the sink. An old dirty, smelly rag was wrapped around the gooseneck. Every time we used the faucet, it would leak. We were wiping up the floor frequently. The ceiling fan blades were so full of dust, dirt and cobwebs - I was afraid to turn it on. The floor lamp shade was dirty and had water stains on it. The TV remote was broken. The window sills were full of grime and dirt. There was a bad smell in the room so we tried to open a window but were unable to. There was a maids cart outside our door the whole time we were there. The manager came up to the room to look at it and just gave us a lot excuses as to why things looked so bad. She said there were no other rooms to give us and that our room was one of the nicer ones! We were in town for a one night event so time was tight and we didn’t want to waste it finding another hotel.