"Excellent hotel, very comfortable, clean, the breakfast was delicious and a lot of food. I am diabetic and need to inject daily and the medication needs to be refrigerated, was offered that the medication be kept on the kitchen and the kitchen staff took care of it because the fridge in the room may not work. "
"Our hotel staybwas a wonderful surprise. Athe property was extremely clean and had a fresh, pleasant scent throughout. From the moment we arrived, the service was first-class , from the front desk staff to the team assisting with our luggage. The room was spotless, and equally fresh. Most importantly, the location is unbeatable, right in the heart ofnPuerta del Sol, making everything easily accessible. I truly can't recommend this hotels enough "
Palacio de los Duques Gran Meliá - The Leading Hotels of the World
10/10 Excellent
"Fantastic staff who were attentive from the moment you arrived to departure.
The concierge was also excellent with some great recommendations.
The roof top bar was fabulous with views to the palace and the cathedral.
The only negative was the price of the hotel breakfast but there are plenty of fabulous spots to go outside the hotel .
This is a truly fabulous hotel but what sets it apart is its staff. "