4/10, Deficient
Margarita
Viatge en grup
21 de nov. de 2025
Què li ha agradat: Neteja
We requested the room with two beds but there still was one bed in the room when we got inside. Had to call to the front desk at least 4 times before they sent somebody in to move the bed. Then have to call again because nobody was going to put bedding on the second bed. The staff is very unprofessional and not trained.The handle on the shower facet fell down. We asked several days in row to fix it. Nobody showed up. Manager was trying to accommodate the requests but the staff didn’t follow the order. The room looks good at first glance but a lot of necessary details are overlooked. The drain is very poor in the shower. The water stays on the floor and goes directly to the bathroom. The glass toilet door isn’t the best idea. I think most of the people would like to have the privacy at there. Also, there’s no hooks in the shower to hang the towel. The jacuzzi one the deck is great but there’s no steps or a single handle to help you to get in and out. The water in the pools isn’t heated. It’s OK when whether is warm and sunny. During our stay, most of the time it was windy and cool. It’s impossible to swim in the pool so cold the water was.
The beach is extraordinary good. Gold sand. Nice chairs and cabanas. All bars and restaurants are also very good.
Also, it didn’t felt right that in the same resort there areas for Club Members only. It makes more sense to have it as a separate resort, like Adults only.
Margarita
Estada de 7 nits (nov. 2025)
