2/10, Horrible
Rebecca, Mascouche
Viatge en parella
24 d’abr. de 2026
Què li ha agradat: Estat de l’allotjament i instal·lacions
Què no li ha agradat: Personal i servei, comoditats
After a long and exhausting journey, we finally arrived at the hotel around 1 AM due to a delayed flight. Unfortunately, the experience at reception was extremely disappointing. The older woman at the front desk was incredibly rude and claimed she could not find our reservation under my name. Even after I clearly showed her the confirmed reservation on my phone, she refused to acknowledge it and acted as though the situation was entirely our problem, seeming fully prepared to turn us away.
After some difficult back and forth, I asked if there were any rooms available for the night. Clearly annoyed and rolling her eyes, she said there was only one room left and made us pay for it again, even though the reservation had already been fully paid through Expedia. Thankfully, Expedia’s customer service was very helpful and managed to get one of the charges refunded the next day.
Sadly, the receptionist’s behavior left a very bitter impression on us. She was by far the rudest hotel employee I have ever encountered, and honestly one of the rudest people I’ve ever met. Communication was also difficult because she spoke very little English, though enough to make us feel completely unwelcome. It completely ruined our first impression of Belgrade.
It’s unfortunate because the hotel itself is actually very nice — the rooms are comfortable and the location is excellent, right in downtown.
However, the hotel seriously needs to reevaluate its night shift front desk staff.
Rebecca
Estada d’1 nit (abr. 2026)