Viatges a Backworth

Everything

Lovely hotel in a fantastic setting. Room and bathroom a good size. Breakfast had a good choice of food and replenished. The only fault is that the pool & spa area is not very accessible in that while the lift goes to floor one it is for staff only. It is also poorly signposted, we had to walk around quite a bit to find the changing room which was accessed through the ladies & gents toilets. Robes and slippers would also have been useful. Thoroughly enjoyed our stay and would definitely recommend and return ourselves.

If you value the suspension in your car then avoid the long potholed drive up to this property! On arrival it transpired the lift was not working and no-one appeared the whole weekend to investigate or repair. No idea how long it had been broken. No apology was given when we arrived. We were simply directed to the staircase to get to our room on the 2nd floor!. No idea when the skirting boards in the room was last cleaned. The shower in the room was scalding hot one minute and freezing cold the next. They checked it out and stated it was working ok and made some comment about old pipes. But the next shower was the same, scalding hot one minute and freezing the next. Decided to use the shower in the spa instead and the shower head was held in place with a rubber band! There were cracked tiles in the bathroom. The ceiling wallpaper was peeling off in places in the bedroom. The wardrobe door was broken and we were in an attic room so I had to duck down to get into bed due to the sloped ceiling and a protruding ceiling joist. It was either that or crawl over the bed from the side that wasn't under the slope We paid just under £400 for two nights! Absolutely shocking for the price paid. The poor reception staff must dread the customers coming to discuss all the problems with them. We overheard a customer talking at reception as we walked past who stated, "apart from the problems with the shower ..." We would never stay here again!