2/10
The unit was not cleaned. Attempted to contact the owner multiple times but never got a response. Contacted VRBO support, who said they were able to call the owner, but this is the only indication I have that the owner actually exists. Apparently the owner said they never received any messages from me, even though VRBO support confirmed they could see the messages I sent. VRBO chat was the recommended way to contact the owner for issues in the check-in instructions. I Asked for a refund and VRBO support said I would have had to contact them on check-in day, as after that it's up to the owner to issue a refund. I checked-in at 11:30 PM, so I would have needed to wait less than 30 minutes for a chat response to contact VRBO support, which seems unreasonable.Check-in instructions were confusing and contradictory. The parking space is tiny and practically unusable, plus the 1 set of check-in instructions said to use this space, but the other said to absolutely NOT use this space, and park on the street, but all the on street parking was taken.
Jason D.
Se alojó 5 noches en marzo de 2025