6/10, Acceptable
Karen
Viatge en parella
29 d’oct. de 2025
Què li ha agradat: Neteja
Arrived on a very cold and windy night after calling to advise we needed a shuttle, we were advised 20 minutes, after 30 minutes another couple called again to be told 20 minutes, no explanation as to why no shuttle had arrived after 35 minutes of waiting we we picked up and again no apologies or explanation, we had a wonderful staff checking us in but our room had No tea or coffee in the , had to go to reception for them, had dinner and staff did not brief us on the menu staff have no knowledge of wines or menu items, wanted to order lamb ribs to be told not available, asked about another menu item and the staff had no idea what it was, ordered dessert trio of ice cream no flavour options given so stuck with vanilla, staff not engaged with guests. Quite a letdown after having had previous stay wonderful
Karen
Estada d’1 nit (oct. 2025)