Vacaciones en Arapsuyu

Tüm tatilimiz oldukça güzel geçti, otele girişimizden çıkışımıza kadar başta Nilufar hanım olmak üzere tüm personel çok ilgili ve her zaman güleryüzlüydü. Tekrardan Belek’e gelmeyi düşünürsem yine bu oteli kullanmayı kesinlikle düşüneceğim.

Everything was perfect,specifically the food. Location, cleanliness and the staff kindness were perfect. Recommend it 100 percent.

We spend a whole week in the hotel. Since the beginning everything went not well. We were traveling with some friends, we requested to be close and well… it was “not possible”. The first night while having dinner we were eating and they take off our plates while literally eating! Next day they turned off the lights while eating dinner, 20 minutes before the end of the time. One night we come back to the hotel and they didn’t let us get in the hotel with the taxi, they leave us at the loading dock, in the back part of the hotel, I really don’t know at which point a 5 * hotel decided that is a good idea to forbid the entrance to some guest, we were with 2 kids, one in a stroller and another 8 years old. They leave us in a dark and creepy place . I really don’t know how they dare to treat guests that way. Another bad thing was the room… the shower was dirty and the shower door didn’t close, it was awful. They have stuff to make a fast coffee but they don’t provide cups, they have paper cups. I would understand this if the reason was safety but I don’t think so because they let people to get in the pools and in the beach use glasses. I do not recommend this hotel, the building was good but the service makes it a bad place to stay, if you think you are going to be in a 5* resort you are wrong, at least is a 2-3* Never again!

Las instalaciones, la playa,la animación, el personal y la comida/bebido todo de gran nivel. Un gran lugar para descansar y pasar vacaciones relajantes. Calidad y variedad de alimentos y bebidas de primer nivel, de lo mejor que experiencié a nivel All inclusive. Totalmente recomendable

The property was brilliant and I could not recommend it more highly. The team.of staff were so incredibly warm and friendly throughout and catered to all our needs. Special thanks to the team in the Mavi restaurant and Adem in particular. And a huge thanks to Valeriia and Nergiz in guest relations for their help in catering to our autistic daughters requirements.