2/10 Horrible
Victoria
Viaje de negocios
18 de dic de 2025
Aspectos negativos: Limpieza, servicios y instalaciones y estado del alojamiento
My stay was extremely disturbing and unsafe.
On the second night, I discovered bed bugs in my bed, which is a serious health hazard. I immediately informed the staff. Instead of offering a room change or any solution, I was instructed to check out and told to request a refund by email. I was forced to leave due to sanitary concerns. At the end they refused to refund. THEY REFUSED. I left the hostel with no other option. They are not taking accountability for this. I have pictures.
The room was poorly cleaned, the bathrooms were not hygienic, and the general maintenance of the property was very poor.
Additionally, the hostel claims to have female-only rooms, but this was not respected at all. On two separate occasions (around 8:00 a.m. and 11:00 a.m.), male staff members entered the female-only room without knocking, without warning, and without requesting permission. This was extremely disrespectful and made me feel unsafe and violated as a female guest.
The kitchen is significantly smaller than shown in the pictures, lacks even the most basic cooking equipment, and is practically unusable. The lockers are extremely small, not even large enough to fit a small backpack.
I was also misled regarding the lockers. I was told I needed to pay for a locker; after paying, I was only given a used and scratched padlock, despite already having my own lock.
The staff showed zero concern, no apology, and no accountability. This place is absolutely not safe nor worth the money
Victoria
Se alojó 8 noches en diciembre de 2025
