2/10
First, this house is managed by Homerti agency. So the concept of "Premium host" does not apply because they indeed respond quickly to emails but just to say that they will ask the owners. They don't come, process or fix anything (only payments).
Used to rent houses every summer for holidays, this was our worst experience.
Regarding the house, it is correct but overall it remains a rental that is far too expensive for the level of services offered.
1/ Very noisy because located along a busy road(Alcudia-Pollenca). Dangerous to drive off the property.
2/ Poorly equipped overall and poorly maintained because dedicated to rental (taps to be changed, broken shower hose, clogged dishwasher, clogged kitchen sink), lights to be repaired, canteen and very insufficient dishes, used plastic deckchairs)
3/ Exteriors are nice but small (very flattering photos): 1 Lawn, 1 terrace and the swimming pool.
Terrace in full sun ( in August) until 11am, impossible to move the table so breakfast inside!!
4/ Swimming pool with filter problems, the water was yellow, he put lot of bleach every day to clear it up.
5/ No reception on arrival, no directions and the cleaning ladies who arrive to clean at 7.50 am the morning of departure, while check out is at 10 am.
We asked for compensation to the owners for the unusable swimming pool 3 days out of 6 and the general state of the house : No answer.
Fortunately, we continue our vacation near Bunyola in a wonderful house!! Just as usual in Mallorca !
ISABELLE C.
Se alojó 6 noches en agosto de 2023