Action Factory

Perfect location and room was excellent

I was satisfied with the hotel itself, as it was reasonably priced and in good condition. However, regarding check-in, I had booked to check in a day early to accommodate my early arrival time and had included my flight schedule in the reservation notes. I also explained the situation when I called to reconfirm, and I was assured that the reservation was properly set up. However, upon arriving at the hotel to check in, I discovered that all three room reservations had been cancelled. After waiting an hour at the front desk, the staff finally assisted with the check-in process, but the English names for all three guests had been recorded incorrectly. All four staff members were complete amateurs—so much so that I suspected they were part-timers rather than full-time hotel employees. The check-in process was a disaster, and I was thoroughly disappointed with that aspect. Wasting a guest's valuable time like that is certainly grounds for a complaint. However, the hotel's convenient location and spacious rooms were definite pluses. I can't guarantee I'll book this hotel again; the check-in experience was so inconvenient that it’s something I’d have to seriously reconsider.