"The check in process was terrible. You would think a big hotel chain like this would be able to handle a busy day but no. The lines were over an hour to check in and check out. People were complaining about missing flights because of the lines. We went to check in at 1pm and didn’t get to the desk until 2pm, our room wasn’t ready so we had to come back at 3pm and wait in the line again!! The staff are rude. I communicated with 2 of them and they don’t care about the customers experience. Stay...

"The hotel is beautiful and well maintained. However, the hallways are all painted black, including the ceiling and the doors and the lock where you put your key. And there's low lighting. So it was a little difficult for us being senior citizens to find where to touch our key card all the time. Minor inconvenience. Beautiful view from our room. Restaurant on the first floor a little pricey, but the food was good. Went up on the roof for a view of the city, but it was very difficult to find a...

"Every thing was excellent and the location was marvelous"

"The hotel was clean and the room was nice. The hotel was in a good area, close to lots of sights. I would recommend it."

"No safe in room"

"Staff was nice only 2 went above and beyond Room was clean but floors were dirty my feet were black, so mopping or hand wash would be highly recommended."

"Excellent stay"

"Room needed a refresh. Cracked tile grout, rusting radiator, bad fixes everywhere, paint where it shouldn't be, wardrobe light was irritating to turn off as it was linked to the doors being open, and they didn't close properly. The swimming pool area is in need of a refresh too, rusting screws, warped boards amongst other things. We were woken up by a shower being used at 2am, so it's not sound proofed well. Our room had two beds pushed together, with separate sheets and duvets, rather than...