"Everything was fine. Room was clean and comfortable. Check in was a nightmare, maybe because I booked with Expedia/AfterPay. There is no front desk. I sat for an hour while Kasa Customer Service was unhelpful via text, email, and call - their form would not work on multiple browsers via phone and laptop. Finally they submitted it for me so I could get the door code. It took another half hour get the parking lot code and to verify I could park in their parking lot with the parking pass from the...

"I spent 5 times on the phone with Landing and was told my issue would be followed up with; on day 6/10 I finally got a resolution on my issues on being able to access the pool, hot tub, or gym; which were the biggest factors in booking this location. Instructions were vague and not detailed enough to give me complete knowledge of what to do or where to go upon arrival. Check in process was complex and frustrating. Overall very frustrating experience. 0 star review"