"Hotel was nice but after staying for 5 days my work colegue and I wanted to checkout 2 days early and see another city. The hotel refused to provide any credit of any type, I am very dissatisfied with this outcome."

"We have stayed at this hotel 8 times before this visit. We have always been happy with our stays and previously, the staff have been very polite and helpful. However, this time, the bar staff were unhelpful and lazy. The restaurant manager and waitress were rude and the service and food was awful."

"Check in took forever as not enough staff and the valet parking was not available despite the sign. The sauna was supposed to be warm until 10pm but was already room temp at 8pm (if ever switched on). Hallways and some parts of the hotel looked tired. Staff was very friendly and forthcoming, though."

"Clean room, comfortable bed, courteous staff."

"Excellent hotel with a very convenient location, right next to the train station, which made traveling around the city and taking day trips very easy. The room was clean, comfortable, and well maintained. The hotel has a pleasant atmosphere, and the staff were polite and helpful. A very good choice for staying in Basel."

"Great"

"Beds were hard (only mattress on flat plank). However, overall good"