"We did not receive the service we paid for. There is no 24/7 front desk as advertised. During the whole of our one night stay we did not see a single member of staff. On arrival, we communicated with a man via the doorbell and were told a code to open the door and then another code to retrieve our keys from a cupboard. There were no towels in our room, we had to request these via the doorbell. There was no bottled water as advertised. The room was not very clean - there were cobwebs on the wall,...

"This was a scam. No email was ever received from the property with check-in instructions and they never responded to messages or calls. We ended up having to book different hotels and am trying to get a refund from hotels.com"

"The room was dirty including the ‘clean’ bedding which was hairy. The bed was built by Ikea flat pack and someone’s hopes and dreams which did not come true - it creaked with every move! The room was spacious but what’s the point! It was hot with limited windows to open because of H&S but I had to prop one open with a spoon as the restrictor was broken. Only one set of towels despite the booking being for 2 people. The location is heart of city centre which was perfect except for noise until 3am...

"Really lovely quiet location exactly what I needed Will definitely stay again "

"The staff was friendly and very helpful, the little suitcase trolleys are on point. "

"Room clean on arrival. No room cleans as stated but no comp breakfast bag which is detailed in the booklet in the room. Overall good but a lot of money for room only & no services provided but not a lot of choice in the area & v close to friends so paid for the convenient location"