Private Minivan: London – Southampton Port

Excellent driver; smooth ride.

City transfers were horrible. They canceled my trip without telling me. They also charged more then west quay car service. They were also rude and tried to tell me that I needed an upgraded car. I booked a minivan for 4 people. They said that I needed to spend 45 lbs more ($60 US) because of my luggage. The minivan holds 5 people and 5 luggages. I had 4 people and 4 luggages. I failed to see why I needed a bigger car. Expedia did nothing to help with this disreputable company but did refund my $286 paid for the transfer. The same ride on West Quay was $200 and they came in 20 minutes. City transfer had ratings of 1 on a reviewing website. I should have canceled when I saw the low marks. This is my first and last trip with Expedia.

No one was at Park Plaza to pick us up. When I called, the man on the phone said someone from my party cancelled the ride and I'd have to find another way, which was ridiculous because no one called. We were all right there ready to go. I had already paid $300 for that ride! Finally I got to speak to a manager and he sent another driver 30 minutes later. It was stress though that we didn't need because of their mistake, and they were very rude about it. As a travel agent, I can't put clients in that situation.