This property is not user friendly for those using it as an airbnb. A hotel offers far more value for the cost involved. It is primarily a residential facility, and little to no service offered to those on vacation for a few days. The front desk person did not offer information on how to orient ourselves upon arrival; things like how to use high security/tech elevator, wifi password, amenity access etc. There was no assistance with luggage - no luggage cart offered, no information printed or otherwise on how to orient ourselves to the apartment building, or the tech systems in place for security. QR code on the passkey did not work. There were no towels in the bathroom. We had to change apts three times to locate one where all the black out blinds were functioning in bedroom. (Floor to ceiling glass in bedrooms and living room - sun up at 5:30.) Instead of finding the room and checking the blinds for me, after traveling all day, I had to go up and down the elevator bringing back the keys each time at 10pm at night. Parking is expensive in their garage, and access to building with a car, very inconvenient. No restaurant on site or on block. They did compensate us for the numerous inconveniences we experienced, but I would have preferred good service from staff and adequate information upon check in. When you’re only in town for a few days, all these hassles are not worth it. Will not stay here again and cannot recommend it for families or seniors.
