Ratings based on 964 verified reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 20 Jun 2024
Business district. About 20mins to airport
by a verified traveller
Posted 18 Jun 2024
Nice
by a verified traveller
Posted 18 Jun 2024
Great hotel
by a verified traveller
Posted 12 Jun 2024
There is no iron in the room
No facial cloths
Very noisy in the morning when you try to sleep from construction
by a verified traveller
Posted 10 Jun 2024
Stayed only one night before flight next day and it was relatively close to airport. Room was small but functional for needs, quiet and clean. Was also working remotely so did like having a restaurant onsite to grab a meal as it didn't look like there was a lot around.
by a verified traveller
Posted 8 Jun 2024
Several front desk staff members did not provide the surrounding area or minimal touring information except for one.
Comment from Hotel Management
10 Jun 2024 by Paulo Costa, Hotel Management
Dear Customer,Thank you for taking the time to write to us following your stay at the ibis Lisboa Jose Malhoa. We regret that the service provided did not live up to your expectations, and please accept our sincere apologies.We look forward to welcoming you soon, and please accept our best regards,Paulo Costa
by a verified traveller
Posted 2 Jun 2024
The room was small/congested.
by a verified traveller
Posted 2 Jun 2024
Parking was difficult. Room was ok, rather warm. Breakfast was great. Dinning options in the area very limited.
by a verified traveller
Posted 28 May 2024
Great location, rooms are just exact space for 1-2 guests. Good mattress and good sheets, clean bathroom and daily cleaning. Amazing breakfast with fresh orange juice, eggs and warm bread, good coffe
Comment from Hotel Management
10 Jun 2024 by Paulo Costa, Hotel Management
Dear customer,We appreciate your reviews following your stay at our hotel, ibis Lisboa José Malhoa. It's always a pleasure to receive compliments.We will extend your good reviews to our team. I am sure that these reviews will serve as an encouragement to our entire team.Thank you again and we hope your next visit is as pleasant as the last.Best regards,Paulo Costa
by a verified traveller
Posted 26 May 2024
Worst Ever service
Even we pay there 120 Euro for a night and there is no water in room around property no have amy shops so you must have to buy water from Reception Area.
Comment from Hotel Management
10 Jun 2024 by Paulo Costa, Hotel Management
Dear Customer,Thank you for taking the time to write to us following your stay at the ibis Lisboa Jose Malhoa. We regret that the service provided did not live up to your expectations, and please accept our sincere apologies.Ibis hotels always strive to provide the best quality of service during your stays; therefore, your opinion is essential to us. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned.Once again, we thank you for your comments and hope to regain your trust during your next stay.We look forward to welcoming you soon. Please accept our best regards,Paulo Costa
