Ratings based on 211 verified reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Warm and welcoming

Posted 28 Nov 2021 on Hotels
The staff are supper friendly and very helpful. They are very happy to assist the guests. For instance, they allowed me to check out an hour late and was able to arrange my transfer last minute at a cheaper rate than the locals. When I wanted to take tablets at night I called the reception and the guy was very helpful and bought me water to my room. They are exceptional and they honestly made my stay very warm and welcoming. Thank you. Also the location is 10/10 literally walking distance to everywhere.
4 out of 5
by a verified traveller

Posted 20 Nov 2021 on Hotels
It was
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 1 Sep 2021 on Hotels
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 31 Aug 2021 on Hotels
3 out of 5
by a verified traveller

Cheap and clean only

Posted 26 Aug 2021 on Hotels
1. Staff communication skills are poor due to language barrier. 2. Looking after the customer request is beyond our dreams! I have reported in my first hour that the safe is not working as the battery dead and the room phone doesn’t work also. My three days stay over and no one attended. 3. Ladies staff handling the breakfast (which is already poor) were rude.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 5 Aug 2021 on Hotels
1 out of 5
by a verified traveller

Posted 25 Jul 2021 on Hotels
The hotel kick us out and was impoliteness.the hotel didnot give us the room.I will complain .
1 out of 5
by a verified traveller

Posted 14 Jul 2021 on Hotels
The service is so bad The behavior is so bad The location is good
5 out of 5
by a verified traveller

Nice

Posted 12 Jul 2021 on Hotels
Clean and good
5 out of 5
by a verified traveller

Posted 13 Apr 2021
Initially booked to stay at the Grand Naki Hotel for 3 night of a 11 night stay in Istanbul. I was very impressed with the service received from the hotel staff. The room we were given was too small so we asked if we could change we were immediately offered a bigger room without any fuss. Ulvi and Jabir on reception were brilliant and went over and beyond to helped us with all our needs. We decided to stay at the hotel for our whole 11 days. It’s a great hotel and won’t hesitate to stay here again.
Back to Hotel Details Showing reviews 1 - 10 of 211 Next