Room Mate Valentina

One of my guests had their laptop and headphones stolen directly from their room before we exited. My guest had checked out and accidentally left both her laptop and headphones in the room, and upon returning a few hours later and letting the hotel know, the equipment was missing. We pleaded with the hotel to support us in figuring out what might have happened, who could have taken it, and they didn't take it seriously and barely helped. They told us they would check the cameras in the morning - but the cameras didn't show anything. This is frankly impossible. My guest is responsible and checked all of her baggage as well as the room - the laptop and headphones were stolen (the laptop was signed into by someone else in CDMX a few hours later) - either by the staff of this hotel or by another guest / a construction worker. If it was the hotel, the fault is obvious. If it was another guest or a construction worker, that means the hotel left the room unlocked and unattended for long enough to allow someone to walk in and out - which also seems unlikely given that the camera did not show anything suspicious. This equipment was over $2,500 in value. I booked this hotel for my wife and my guests after thoroughly reading reviews, and having gone through this experience I strongly advise you look elsewhere. There are plenty of other hotels in this area at equivalent prices - this hotel is not safe and they don't treat their guests as they should. Steer clear.