I hope someone from the hotel reads this review because with a few simple changes it could be a hidden gem! The information on this site about the hotel is inaccurate. The use of the pool/spa is not free and in a total seperate building - you require swim hats and is not ideal for children. It is a nice spa with luxourious facilities. The restaurant is open from 8.30pm so again not ideal for kids. We were shown a basic menu for €9 but asked for the full menu which is individually priced and my meal was delicious - do not assume people want a cheap menu! Breakfast was a buffet - plenty of choice. The service from all was very slow and all staff seemed inexperienced. Our room had a stunning view and huge bed. Please provide more accurate information when booking and upon check in. Train your staff. Do these simple things and you could have a 5 star hotel.
Comentario de la dirección del hotel
14 may. 2019 por Departamento de Recepción, la dirección del hotel
Dear client,
We are truly sorry for not having reached your expectations during your recent stay with us. We have taken note of your comment and will look into it as we are constantly working on improving our facilities.
It will be our pleasure to have the opportunity to welcome you back to Hotel Balneario de Zújar in the near future and change your impression.
Regards