Ratings based on 497 verified reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

Posted 3 Nov 2019
We were given rooms underneath the dining room. The dining room has marble floors and heavy wooden chairs. The noise in our room was unbearable - it went on from 6 p.m. until after midnight and started at 6 in the morning. The staff at the desk had to know that they were giving us BAD rooms. Never stay in a room on the first floor! (For example room 101). It was not a very good stay and EUROSTARS hotels should know better.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 9 Oct 2019
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 25 Sep 2019 on Hotels
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 17 Aug 2019
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 6 Jun 2019
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 27 May 2019
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 27 May 2019
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 13 Mar 2019 on Hotels
5 out of 5
by a verified traveller

Nice hotel great staff

Posted 31 Dec 2018 on Hotels
Nice hotel with great staff - even nice on Christmas Eve. The breakfast was great and had local specialties to try. Great views of Toledo from some rooms.
3 out of 5
by a verified traveller

Not a 4 star hotel

Posted 29 Sep 2018 on Hotels
It is situated in a residential area, so quiet & restful nights. It is 15 mins downhill on foot to Puerta Bisagra, which is the entrance to the old city, but returning to the hotel means an uphill walk! A regular shuttle service there would be nice. It's a 4 star hotel, yet no coffee making facilities in the room. The room is also dimly-lit. Since it tries to be eco-friendly, shower gel, body lotion & shampoo dispensers should be installed, instead of having them in tiny disposable containers. Paying 11 euros per person for the buffet breakfast is too high, since breakfast is available in a few other cafes downhill from the hotel at half that price! It was nice to offer guests cold water infused with slices of lemon & fresh apples at the reception daily. I think a hotel near or within the old city would have been a better option.
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