I got a double charges in this property.
During my reservation Expedia charge me already
Couple hours before my check in somebody call me she said they see my online payment she ask my card info. And they charge me again.
The room has a strong smell. I need to call them up and they told me to fire up the fire place “it might help to reduce to smell they said” I’m ending up wearing a mask
Comentario de la dirección del hotel
27 dic. 2023 por Hanan, la dirección del hotel
Hi Edward. We are so sorry for the confusion regarding your payment, which stemmed from an issue with Expedia. I would like to add that upon notification, we promptly processed a refund to rectify the situation. Regarding the scent concern, our rooms feature Kiva fireplaces, which naturally emit the aroma of burning wood during this season. We apologize if this was bothersome to you. Your satisfaction as our guest is important to us, and we regret falling short of your expectations. We value your patronage and hope to better meet your expectations in the future.