- Aspectos negativos: Limpieza, personal y servicio, estado e instalaciones del alojamiento y comodidad de la habitación
HORRIBLE hotel and Service
The most HORRIBLE hotel I have ever stayed. That is NOT 5 star hotel at all: the rooms are small and dirty, on all floors there is a smell like in a hospital and the worst thing is the service: their staff knows absolutely no norms of respect for customers. I had to make a complaint to the general director of the hotel (Mr. Dmitry Shubin) because the reception worker (Timofey Kostenkof) started yelling at me because I made a comment on the guest's service standards and I thought that this employee should dismiss at least but to my disappointment, NOTHING was done in relation to him. Also, no apology was given by either the hotel or the management for this incident. Absolutely HORRIBLE hotel, their service and food.